Empathy workbook: a practice to better understand the user from the beginning of the project
DOI:
https://doi.org/10.5821/jida.2021.10598Keywords:
design thinking, etnography, empathy, user, user-centred designAbstract
The importance of understanding the end user for the development of an architecture or design project is now indisputable. Their needs, expectations and aspirations, investigated through empathy, allow to define (or redefine) the problem to be solved in later phases. However, it is common to see projects begin by generating ideas and providing solutions, without stopping to reflect on these key issues. This experience has launched a teaching practice, the Empathy Workbook, as a means of raising awareness about the importance of the design research, offering resources with which to make a deeper understanding of the user through empathy. The benefits have been directly reflected in the proposed solutions and the impact outside the subjects where it has been developed has been observed.
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